Executive Summary
Comprehensive Platform Development for Translation Certification
Project Overview
After reviewing the comprehensive requirements document for the Electronic Platform Concept for the Certified Translator Project 2025, Bhr Solutions presents a detailed proposal for the development and implementation of a state-of-the-art testing and proctoring platform.
Following best practices in software development and adopting modern, flexible methodologies in project management and deliveries, this document outlines our proposed technical approach for the sophisticated examination system that will serve all approved translation tracks.
Understanding your strategic decision to optimize resources by removing the proctoring component from your original scope of work and integrating with Proctorio (proctorio.com), we have structured our proposal to seamlessly complement this decision while delivering a comprehensive platform.
Company Information
Registration
Saudi limited liability company
Commercial Registration: 4030459162
Partnership Vision
We look forward to our partnership with you on this project to be the beginning of a fruitful collaboration.
Scope of Work
Core Modules & Technical Solutions
Platform Architecture
After thoroughly reviewing the technical requirements outlined in your Electronic Platform Concept document, we have identified the core modules that will form the foundation of this comprehensive examination platform:
1. User Management & Role-Based Access Control
Comprehensive invitation-only access system with multi-factor authentication for sensitive roles and complete audit trails.
2. Exam Types & Content Management
Support for all six translation tracks: Written, Oral, Audiovisual, Conference, Medical, and Legal translations.
3. Test Delivery System
Sophisticated scheduling for both on-site examination centers and remote delivery options.
4. Proctorio Integration
Seamless API integration with Proctorio's advanced AI-powered monitoring capabilities.
5. Grading & Assessment
Standardized five-level rubric with double-blind grading and intelligent escalation workflows.
6. Reporting & Analytics
Comprehensive reporting engine with automated session reports and advanced analytics.
Key Features
Proctorio Integration Highlights
- Automatic session enrollment with Proctorio upon examination initiation
- Real-time monitoring data synchronization
- Incident reporting integration with administrative tools
- Comprehensive audit trail combining platform logs with Proctorio monitoring data
- Customizable monitoring settings based on examination requirements
Multi-Language Support
- Full interface support in Arabic, English, and French
- Advanced RTL/LTR content management at multiple levels
- Granular control over text directionality
- White-label customization with complete branding control
Systems & Technologies
Modern Tech Stack for Scalable Solutions
Technology Architecture
Using the best and latest technical solutions to provide sustainable systems and future expansion:
User Interfaces (UI)
Next.js - For sophisticated, optimizable, and highly interactive interfaces
TailwindCSS - For high customization following brand guidelines
APIs & Business Logic
Directus - For scalable business process development and API structuring
High-performance interconnection with systems and databases
Database & Content
PostgreSQL - Reliable and robust database management
Directus CMS - For comprehensive content management
Integrations
Proctorio.com - Advanced proctoring integration
Payment Gateway - Secure payment processing
Security & Compliance
Local Hosting
All data hosted on KSA-based servers for compliance with Saudi NCA requirements
Multi-Factor Authentication
Enforced for all administrative and sensitive roles with hardware token support
Encryption
HTTPS/TLS for communications, strong at-rest encryption for sensitive data
Audit Logging
Centralized logging for all system activities with real-time alerts
Project Management
Agile Methodology with Expert Team
Methodology
Bhr's team consists of specialists with multiple certifications including PMP from PMI, SAFe Product Manager/Product Owner, SAFe Scrum Master, and Scrum Developer certificates. We follow Agile methodology for flexibility and speed of response to changes.
Azure DevOps
Workflow tracking with developers
Git Technology
Software file management with development history
SharePoint
Comprehensive file management system
Microsoft Teams
Communication and meeting coordination
Development Team
Project Supervisor
Sttar
General supervision of the project, ensuring progress according to plan and timely deliveries.
Project & Development Manager
Bhr
Project management, technical architecture design, and team coordination.
UI Developer
Bhr
User interface development and CMS integration.
CMS Developer
Bhr
Infrastructure preparation and system stability management.
Integration Developer
Bhr
External service integrations including Proctorio and payment systems.
Documentation Coordinator
Bhr
Documentation management, reporting, and stakeholder communication.
Project Timeline
Phase 1: Foundation & Core Systems (Weeks 1-4)
- User management and authentication systems
- Database schema and API foundation
- Basic examination interface
- Proctorio integration setup
Phase 2: Advanced Features & Integration (Weeks 5-8)
- Complete grading system with double-blind assessment
- Committee coordination interfaces
- Reporting and analytics engine
- Internationalization with RTL/LTR support
Phase 3: Final Integration & Deployment (Weeks 9-10)
- Final system integration and optimization
- NCA compliance verification
- Production deployment with monitoring
- Training delivery and system handover
Deliverables
Complete Technical & Documentation Package
Technical Deliverables
Documentation Package
System Detail Document
As-Built documentation with complete system specifications
User Guide Documents
Comprehensive user manuals for all system roles
Architecture Documentation
Topology architecture documents for all environments
Service Management
A comprehensive ticket portal will be prepared to receive requests and changes, subject to the Service Level Agreement (SLA). This ensures ongoing support and maintenance of the platform with defined response times and resolution procedures.
Service Level Agreement
Comprehensive Support & Maintenance Framework
Service Overview
Our Service Level Agreement defines the services required, expected service grades, and metrics for measuring performance. It includes details of services to be delivered, performance expectations, availability, uptime, response times, and other measurable parameters.
Response Times & Service Standards
| Service | Completion Period | Service Availability |
|---|---|---|
| Edit content on a page | 3 Hours | Sunday to Thursday, 8 AM to 5 PM |
| Simple design modification | 2 Days | Sunday to Thursday, 8 AM to 5 PM |
| Major design change | 3 Days | Sunday to Thursday, 8 AM to 5 PM |
| Develop new page | 5 Days | Sunday to Thursday, 8 AM to 5 PM |
| S1 Critical Issues | 2 Hours | 24/7 All Week |
| S2 Urgent Issues | 6 Hours | 24/7 All Week |
| S3 Important Issues | 12 Hours | 24/7 All Week |
| S4 Incident Issues | 1 Day | 24/7 All Week |
Issue Severity Definitions
S1 Critical
Service not available to all users - complete system outage
S2 Urgent
Service not available to some users, login issues
S3 Important
Service slower than usual, performance degradation
S4 Incident
Design errors, minor bugs, cosmetic issues
Security Commitments
Data Sovereignty
All service data must be saved inside Saudi Arabia in compliance with local regulations
Change Requests
5 change requests per month included (not transferable to following month)
Major Changes
Radical amendments studied with price quotes submitted for approval
Contact Information
Let's Start Your Digital Transformation
Ready to Begin?
We look forward to partnering with you on this project and creating a long-lasting, successful collaboration.
Company Registration
Commercial Registration: 4030459162
VAT ID: 311208039700003
Location
8533 Madinah Road
Al Faisaliah District
Jeddah 23442-2121, KSA
Project Assumptions
This proposal is based on the following key assumptions:
Visual Identity
Client will provide complete visual identity guidelines and brand assets
Content & Images
All content, images, and multimedia materials will be provided by the client
Stakeholder Availability
Key stakeholders will be available for regular consultations and approvals